Shipping Policy:
Delivery Time: Orders will be delivered within 7-14 days of placement, subject to product availability and credit verification.
At Ultramotion, we’re deeply committed to sustainability and minimising our environmental impact. One key area where we’re making a difference is in how we ship our products. Rather than prioritising speed at the expense of the planet, we’ve chosen to use more environmentally conscious shipping methods that significantly reduce carbon dioxide (CO2) emissions.
This can mean consolidating shipments, choosing ground or sea transport over air freight, and working with eco-friendly logistics partners. While these choices may result in slightly longer delivery times, they help us lower our carbon footprint and contribute to a cleaner, healthier planet.
We appreciate your patience and understanding as we work to create a more sustainable future—every small step counts, and your support makes it possible.
Shipping Cost: Our products are shipped free of cost.
Shipping Method: Orders will be shipped via a reputable courier service and will require a signature upon delivery.
Tracking Information: A tracking number will be provided once the order has been shipped, and customers can track the status of their delivery through the courier's website.
Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.
Return Policy:
Return Period: Customers have 14 days from the date of delivery to request a return.
Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
Return Process: To initiate a return, please contact our customer service team and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.
